We work with USPS to handle all your orders

Total Delivery time: 5-15 business days

These processes start as soon as your order is placed, and may have a processing time of 1-3 business day before shipping.

When Will You Receive Tracking Information On Your Order?

• 1-2 business days after order processing.
• Tracking numbers will be made available within the specified time frames below and will be automatically sent to you via the email. (Tracking page: https://tools.usps.com/go/TrackConfirmAction_input)
• If the tracking status still has not been updated in about 3 days since the last day of the processing time, please urgently contact with the Abera Support Team: support@hvsun.us (Your request will be handled within 24 hours)
  

When Will You Receive Your Order?

• 5-10 business days after you receive tracking Information.

Issues Address:

We always guarantee customers will receive the purchase on time; however, they should provide the correct detailed address to avoid the late delivery for some reasons as below:

• Miss Apartment, Building, Flat, Unit number….
• Only leave the road and Street but miss house number.
• The zip code and city don't match.
• Keep attention texts or calls from carriers.

You should:

• Call the Local Post office near where you live first. Phone USPS: (1-800-275-8777)
• If you have not received the parcel, you should contact with the Abera Support Team: support@hvsun.us

Packages Returned To Sender – Wrong Address

Please check your email confirmation carefully, and you should take responsibility for this matter as we allow an order modification within 24 hours to avoid the wrong address

Lost Order In Unexpected Situation

In those special cases, please contact customer service to follow the instructions and contact the local post office to check your order carefully again.

If your order was lost or stolen after delivery, we will reship the package to you for free under your provided address only one time.

Package Returned To Sender

If a package is returned to sender by the shipping courier, we will reship the package to you for free under your provided address.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).