If you are not satisfied with what you bought on HVsun, you may be eligible to return it and get a refund by following the simple procedure set out in this Return and Refund Policy.
1. How do I make a return?
We have a 30-day unused product return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at [email protected]. We will respond with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
2. How long do I have before making a return?
If an item is eligible for return and refund, you may return it within the return window of 90 days after the day of purchase. You are required to send back your return package within 14 days after you submit your refund in the return window. You may not return an item after the 90-day window, calculated from the date of purchase.
3. Can I return any product I bought on HVsun?
Almost all items you bought on HVsun are eligible for return and refund if you are not satisfied with them, with just a few exceptions:
– Items that are labelled as non-refundable (displayed in the product information section).
4. Is the return shipping free?
Return shipping is free on your first return for EVERY order within 30 days after receiving your item. If you have already returned items from an order and would like to return additional items from that same order, you can still do it as long as the 30-day window has not expired. To minimize the environmental impact of multiple returns, we recommend that you try to handle your return items in one shipment to avoid paying additional fees and to be more environmentally friendly.
5. Refunds
– For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.
– For refunds of missing items or items not delivered, you can contact us at
[email protected] to request a refund or talk to our customer service personnel for help. The tracking information from the carrier decides whether an item had been delivered or not.
– Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of a HVsun’s error. The insurance costs, if any, are also non-refundable.
(Last Updated: 10/09/2023)
